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Posts Tagged ‘Online Business’

It’s been quite some time since I opened my design business and I tell you, it has been quite the learning experience. You can read and read about how to do things but there is no better teacher than experience. One of the biggest things I’ve learned to keep customers coming back is getting to know them, what they are doing online, and how they like the work done. That is one of the premier advantages of owning a small business opposed to a larger company. People know small businesses are more about quality than quantity.

Getting personal with your customers doesn’t mean you have to know their life story. You could start by ending your e-mails with “Have a great day!” or “I hope things are going well for you!”. While these seem like simple, everyday phrases, people love to hear them. The thing is, bigger businesses don’t say things like that. That is because the businesses are paying support representatives to be robots. They are told to answer the question and ask for more, that’s it. When you own a small business and are more often than not your own customer support, take the time to write a little more. You may find customers coming back more frequently.

Here are some more business tips: Top 5 Business Tips